Talkdesk Copilot
Talkdesk's AI layer for agent assist, automated summaries, and QA inside its CCaaS.
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Best for talkdesk CCaaS customers wanting native agent assist + summaries. Pricing: Add-on to Talkdesk CCaaS plans.
What it is
Talkdesk Copilot is the AI assistant tier of Talkdesk's CCaaS platform. It provides real-time agent assist (next-best-action, knowledge surfacing), automatic post-call summaries, and AI-driven QA. Sold as an add-on to Talkdesk's contact-center platform. Best fit: talkdesk ccaas customers wanting native agent assist + summaries. Caveats: bundled with talkdesk ccaas; not a standalone stt product. Pricing as listed: Add-on to Talkdesk CCaaS plans. Feature flags from vendor docs: speaker diarization, word-level timestamps, streaming, HIPAA-eligible under BAA. Directory tags: voice-intel, call-analytics, ccaas. Last vendor-page check: 2026-05-12.
Watch out for: Bundled with Talkdesk CCaaS; not a standalone STT product.
Install / use
Enable Copilot in Talkdesk admin
Features
| Speaker diarization | Yes |
| Word-level timestamps | Yes |
| Streaming / real-time | Yes |
| Languages supported | None |
| HIPAA eligible | Yes |
Talkdesk Copilot vs Whipscribe
| Feature | Talkdesk Copilot | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | Not verified | $4–$24 one-time packs (credits never expire) · $2 single unlock · 60 min free on signup |
| Speaker diarization | Not verified | Yes |
| Word timestamps | Not verified | Yes |
| Streaming | Not verified | No |
| Languages | — | 99 |
| Platforms | Vendor | Web, API, MCP |
Alternatives to Talkdesk Copilot
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