SmartAction
by SmartAction
AI-powered voice and chat agents for enterprise contact centers.
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TL;DR
Best for mid-market and enterprise CX leaders deflecting routine calls with managed bots. Pricing: see vendor pricing.
Category
Products
License
—
Stars
—
Last push
—
Pricing
see vendor pricing
Platforms
Cloud
What it is
SmartAction is a long-running U.S. voice AI vendor that built an LLM-driven update on its earlier intent-based stack. The product ships as a managed deployment with conversation design services, integrations into Genesys, NICE, and Five9, and a focus on quantifiable deflection KPIs. Competes with Replicant and Interactions LLC.
Best for: Mid-market and enterprise CX leaders deflecting routine calls with managed bots.
Watch out for: Managed-service model; less self-serve.
Watch out for: Managed-service model; less self-serve.
Features
| Speaker diarization | No |
| Word-level timestamps | No |
| Streaming / real-time | No |
| Languages supported | None |
| HIPAA eligible | No |
SmartAction vs Whipscribe
| Feature | SmartAction | Whipscribe |
|---|---|---|
| Category | Products | Transcription APIs |
| Pricing | Not verified | $4–$24 one-time packs (credits never expire) · $2 single unlock · 60 min free on signup |
| Speaker diarization | Not verified | Yes |
| Word timestamps | Not verified | Yes |
| Streaming | Not verified | No |
| Languages | — | 99 |
| Platforms | Cloud | Web, API, MCP |
Alternatives to SmartAction
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